Due to financial hardship caused by unemployment and long-term illness, AD required support with a Personal Independence Payment (PIP) application, as well as guidance on reducing unexpectedly high energy bills. The combination of unemployment and chronic health issues had led to ongoing financial insecurity, which in turn had caused significant anxiety for AD. With limited income, covering basic necessities such as food, clothing, and utility bills had become increasingly difficult. The burden of rising energy costs had further intensified AD’s financial strain.
Recognising a need for assistance, AD approached Leicestershire Cares for support. The adviser played a key role in helping AD overcome barriers related to digital illiteracy and a lack of familiarity with the benefits system. The adviser guided AD through the entire PIP application process—contacting the Department for Work and Pensions (DWP) on AD’s behalf to arrange for a form to be emailed, providing support in completing the application, and assisting in uploading the necessary documentation and evidence.
It’s been a really positive experience. I’ve never had this kind of support before. Moneywise Living were very responsive and quickly arranged for an adviser to get in touch. My adviser was understanding, attentive, patient, and went out of his way to make sure I get all the financial help I’m entitled to.
AD
In addition to benefits advice, the adviser offered tailored energy efficiency guidance. AD had believed that every possible step to save energy had already been taken. However, through the adviser’s intervention, AD discovered new strategies to reduce consumption. These efforts proved effective: AD has since noticed a marked decrease in energy usage, as confirmed by the smart meter, and a lower amount on the most recent energy bill. This reduction has helped ease AD’s financial pressures.
Although a decision on the PIP application is still pending, AD now feels more at ease, confident that proactive steps have been taken toward financial stability. Prior to engaging with Leicestershire Cares, AD had never applied for benefits and was unaware of potential entitlements, including PIP. Without the adviser’s input, AD may not have considered applying for support, nor known how to complete the necessary forms.
Thanks to the assistance received, AD is now better equipped to manage both financial and energy-related challenges. This case highlights the importance of accessible, personalised advice in helping individuals navigate complex systems and make meaningful progress during times of hardship.
By Emil Bellew,
Neighbourhood Support Officer