Our Privacy Policy

Leicestershire Cares is committed to privacy, the responsible use of information, the need to safeguard the privacy of our clients and visitors to our website.


What Information Do We Gather?

The type of client/visitor information Leicestershire Cares collects generally includes a name, work address, telephone numbers, e-mail address and any other relevant contact details which you have communicated to us by whatever means whether by e-mail, through this website or otherwise. We may also collect information about the use of our services, any preferences that we are told about, or information that is submitted voluntarily to us, such as requests for further information in a specific area of interest.

Information may also be indirectly collected through the Leicestershire Cares Internet access logs or cookies. This occurs automatically when you access leicestershirecares.co.uk. This information is used to enhance your visit to our site. It does not personally identify you and we do not collect sensitive information.


Use of Cookies

A cookie is a text-only string of information that a Web site transfers to the cookie file of the browser on your computer’s hard disk, so that the Web site can remember which computer you are using to visit the site. A cookie typically contains the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value – usually a randomly generated unique number.

Here’s a list of the main cookies we use, and what we use them for:


Google Analytics

(_utma, _utmb, _utmc, _utmz)

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can find out more information here – Google Analytics privacy policy. *Please note, whilst we are not currently using Google Analytics at this time, we hope to in the near future*



This website also uses WordPress which uses cookies, or tiny pieces of information stored on your computer, to verify who you are. There are cookies for logged in users and for commenters. You can read more about the cookies used in WordPress here – http://codex.wordpress.org/WordPress_Cookies.


Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).


Third Party Cookies

When you visit leicestershirecares.co.uk you may notice some cookies that aren’t related to Leicestershire Cares. If you go on to a web page that contains embedded content, for example from Google, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.


Managing cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option


How to check cookies are enabled for PCs

Google Chrome

•Click on ‘Tools’ at the top of your browser window and select Options

•Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button

•Now select ‘Allow local data to be set’


Microsoft Internet Explorer 6.0, 7.0, 8.0

•Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab

•Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

•Settings above Medium will disable cookies


Mozilla Firefox

•Click on ‘Tools’ at the top of your browser window and select Options

•Then select the Privacy icon

•Click on Cookies, then select ‘allow sites to set cookies’



•Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option

•Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’

•Click ‘Save’


How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

•Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options

•Scroll down until you see ‘Cookies’ under Receiving Files

•Select the ‘Never Ask’ option


Safari on OSX

•Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option

•Click on ‘Security’ then ‘Accept cookies’

•Select the ‘Only from site you navigate to’


Mozilla and Netscape on OSX

•Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option

•Scroll down until you see cookies under ‘Privacy & Security’

•Select ‘Enable cookies for the originating web site only’



•Click on ‘Menu’ at the top of your browser window and select ‘Settings’

•Then select ‘Preferences’, select the ‘Advanced’ tab

•Then select ‘Accept cookies’ option


All other browsers

Please consult your documentation or online help files.


Disclosure of Personal Information

Leicestershire Cares will not sell, rent, trade or otherwise supply to third parties any personal information obtained from clients.

We will not disclose any personal information provided unless you have authorized us to so do, or if we are required to do so by law. Please note that if at any time Leicestershire Cares is required by law to release information about you or your organisation, Leicestershire Cares will co-operate fully with the relevant authorities.


Changes to the Policy

Leicestershire Cares will update this privacy statement as required. If changes to our policy do occur, they will be posted on Leicestershire Cares website so that those affected are always aware of the type of information collected, how the information may be used, and under what circumstances and to whom it may be disclosed by Leicestershire Cares.


We’re giving you this information as part of our initiative to comply with recent EU e-Privacy legislation, and to make sure we’re honest and clear about your privacy when using our website.