Leicestershire Cares

Job Description

Job Title:                                 YES Project Support Officer

Job Purpose:                           To provide support to the Youth Employability Support (YES) Project (14 hours per week worked over 3 days)

Responsible to:                      Head of Children and Young People 

Salary                                            £7,362 for 14 hour week            

Closing Date:   14th November

Interview Date: 22nd November

Back ground and brief description of project.

Our vision.


An inclusive and safe Leicester, Leicestershire and Rutland where nobody is left behind, and all children and young people are supported to reach their full potential.


Our mission.


We broker partnerships and create opportunities across Leicester, Leicestershire and Rutland that enable the business sector to understand community needs, contribute to the growth of inclusive, safe communities and to support and inspire children and young people in their transition to the workplace.


Our values.


We believe in partnership.


We broker partnerships between business, local government, schools and community groups so they can share skills and knowledge to deliver lasting positive change for disadvantaged groups and individuals.


We believe in the power of employee volunteering.


We believe that employee volunteering enables volunteers, community groups and individuals to develop skills and understanding and is a highly effective way of strengthening communities and increasing employee engagement.


We focus on impact.


We focus on impact and ensuring the work we carry out delivers meaningful and lasting positive change.


We are inspiring.


We inspire people and orginisations to identify their aspirations and to reach their full potential by thinking creatively and testing innovative approaches.


We are Inclusive.


We seek to learn from the rich cultural diversity of Leicester, Leicestershire and Rutland and to build cohesion across community groups and to remove barriers to people’s participation.


We are committed to learning and development.


We continually review the community need and are agile enough to adapt and improve the services we offer to work in a mutually beneficial way with relevant organisations.


Leicestershire Cares is an award winning, vibrant results orientated local charity that works in partnership with community groups, business and local government to tackle exclusion and poverty. The YES project is a coalition of 8 community groups who are working to support NEET young people transition into education, employment or training. You will support the programme officer ensuring systems and reporting run smoothly so we can support young people effectively and meet all our reporting requirements.



You will be part of our Children and young people team that is made up of one NEET worker, one homelessness worker, two care experience worker, an education worker, an office support officer and a Head of Programmes.



Administration and finance

  1. To manage the administration for the YES Project, particularly in relation to project monitoring requirements
  2. To lead on the quarterly reporting of participant statistics and activity, working to strict deadlines and maintain accurate and up-to-date records to enable this
  3. To maintain positive working relationships with the project management team to enable the above
  4. To lead on monthly file audits and ensure monitoring requirements are met, all young people’s files are up to date and information is recorded as required by the funder.
  5. Support development worker to ensure all admin and finance reporting requirements are completed as required by funder.
  6. To manage internal systems for recording client information and logging of referrals, including use of databases and spreadsheets
  7. To manage and maintain excellent filing systems.
  8. To access, use and maintain internal and external databases and project systems to a high standard.
  9. Submit monthly expense claim forms as required.
  10. Report on and provide evidence for project expenditure monthly and quarterly, to include staff, client and travel expenses.
  11. Provide administrative support for tours, placements, appointments and project events, including preparing and mailing invitations, following these up by telephone and helping to manage arrangements with the host venue.
  12. To provide general administrative support to the project when needed, including the production of tour packs, interview technique packs and certificates.
  13. To attend project training and sharing events as required.


Service delivery

  1. Attend and support in the delivery of weekly GSD drop in sessions as well as other adhoc workshops, including purchasing refreshments, reimbursing participant transport and providing assistance to young people as required.
  2. To support and attend world of work tours and other events as required.
  3. To support and encourage participants to engage with all the available opportunities.
  4. As and when required support young people on YES project, this will include job searches, form filling and accessing information.


Dealing with clients

  1. Receive and deliver telephone calls in a welcoming and helpful manner.
  2. To receive visitors in a helpful and welcoming manner.
  3. To ensure good communication is maintained between young people, staff and all partners of the YES Project
  4. To ensure a positive and consistent Twitter presence for YES Project work
  5. To manage the project Facebook account, ensuring invitations are sent out for project activity, communication is maintained with young people through messenger and regular posting of vacancies relevant to young people.
  6. In all of post holder dealings with public and staff actively promote Leicestershire Cares commitment to diversity and inclusion.


Other duties

  1. To maintain the tracking of all clients through telephone and texts, etc.
  2. To attend staff and other meetings as required, which may include some evenings.
  3. To attend training events as required and if appropriate.
  4. Any other duties as required by Development Officer and Head of Children and Young People
  5. To ensure that work is managed, prioritised and delivered to a high standard on time.


Person specification


Experience of providing admin support within a busy office/project environment.


Excellent IT skills and ability to use Microsoft 365 packages, data bases and spread sheets


Excellent communication skills with a high standard of spoken and written English and ability to communicate effectively with wide range of people.


Proven ability to work as part of a team.


Ability to work accurately and reliably and pay particular attention to detail


Self-management skills and ability to prioritise own work load and to work to deadlines and work effectively and accurately under pressure


Creative and able to solve problems efficiently


Willingness to learn about the work of Leicestershire cares and empathy for the people and groups we support.


Ability to exercise confidentiality when dealing with sensitive information



This role is funded by European Social Fund ESF and matched by Big Lottery Fund. The service is managed by Voluntary Action Leicestershire (VAL).





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