Golden Heart #42

Last week Flying Fish project co-ordinator, Peter Boyne, presented our 42nd Golden Heart to Susan Lapworth at Shoe Zone Leicester for her outstanding support for both Flying Fish and Community Safety. Over 40 young people have been supported in work experience placements with Susan. She started working with Leicestershire Cares in 2007 and enjoys knowing that she has helped disadvantaged young people in some way on the road to employment, saying:

“You do not always see immediately how a work experience placement has helped them but it is always good to hear from previous clients who are in jobs and to know that you have played a part in it”.
Not all the young people that come for a placement aspire to work in retail but the skills learnt on the shop floor are transferable to any role. Sometimes the biggest lessons that the young people learn are communication and customer service skills.

“When they come to us, they generally have poor self esteem and confidence issues and the sales floor can seem intimidating. Even small things like calling staff by their name can sometimes be a problem. However, with support, they learn how to manage their fears and communicate effectively with customers and colleagues”.
For employers thinking about working with Leicestershire Cares and offering work experience placements she said:

“It is initially hard work and you have to put some time in to the young people but assures them that ‘very soon they become a valued member of the team and the benefits of work experience far outweigh any difficulties”.

susan lapworth3

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